We’ve talked a lot about how user expectations helped shape our implementation. There are times when it’s incredibly valuable to listen to your users, but there…
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When we first began thinking about the lobby reconfiguration, the need for flexible and moveable was paramount and all of our discussions with the design…
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Shelley and I like to cast a wide net when looking for inspiration and ideas, often looking outside the museum sector from the customer experience…
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In every project there’s always a moment where the timeline starts to shrink. You start to look at your launch date and the to do list (ours is…
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As I introduced in a previous post, SITU Studio was brought on board to design a mobile, flexible, and temporary set of furniture components that…
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When you’ve got any tool that is designed to answer questions the danger is that people think it’s an automated system; with ASK we need to…
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In my previous post, I talked a lot about agile development and where we failed it. Agile has also thrown us some serious curves in…
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As we march toward our June launch for ASK, it’s a good moment to look back at some of the issues we’ve faced along the way….
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From the outset we knew that the dashboard—the web application our audience engagement team will use to answer incoming questions—was going to be a huge…
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In the web development world, RESTish APIs (Application Programming Interface) have slowly become the de facto standard by which different computing systems are used to…
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By and large, most software in the world is made to a spec enshrined into immutability, then interpreted differently by various parts of the teams…
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“Three Simple Truths” from The Agile Samurai by Jonathan Rasmussen: 1. It is impossible to gather all the requirements at the beginning of a project….
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